FAQs

📦 Shipping & Order Information

At Momentum, every order is handled with care, precision, and love — so your experience stays smooth from checkout to delivery. Here’s everything you need to know:

đź•’ Order Processing

  • Orders are processed within 2–4 business days after payment confirmation.

  • Each product is quality-checked, securely packaged, and prepared before shipment.

đźšš Delivery Timelines

United States

  • Shipped via USPS or FedEx

  • Estimated delivery: 12–18 business days after dispatch

International

  • Estimated delivery: 15–25 business days, depending on destination and customs clearance

⚠️ Delays may occur due to customs, weather, seasonal demand, or global events.

🔍 Tracking Your Order

  • Once shipped, you’ll receive an email with tracking details.

  • You can also check updates anytime on our [Track Your Order] page.

❌ Order Changes & Cancellations

  • Changes or cancellations must be requested within 24 hours of purchase by emailing support@momentum.com with subject line:

    • “CANCEL MY ORDER”

    • “ADDRESS UPDATE”

After 24 hours (or once your order ships), we’re unable to make modifications.

🚪 Delivery Attempts

  • Carriers usually make two delivery attempts.

  • If unsuccessful, the package may be returned to us. Re-shipping fees may apply.

đź’Ą Damaged or Faulty Items

If your order arrives damaged or defective, we’ll take care of it. Please email support@momentum.com with:

  • Your order number

  • A clear photo of the issue

We’ll send a replacement at no extra cost.

🤝 Need Help?

Our support team is always here for you.
📧 Email us anytime at support@momentum.com — average response time: within 24 hours.

💖 Thank you for trusting Momentum. We’re committed to making your journey with us seamless, secure, and stress-free.